AI chatbots replaced 90% of the support staff at this CEO’s company
The CEO of an Indian startup has laid off 90% his staff. He says that the company built a chatbot using artificial intelligence, which he claims can answer customer questions much quicker than his own employees.
Summit Shah, founder and CEO at Bangalore-based Dukaan e-commerce, announced on Twitter that his company’s chatbot, built in just two days by a data scientist, could answer initial questions from customers instantly. His staff, however, took an average of one minute and 44 second to respond.
He tweeted that the average time to resolve an issue for a customer dropped by 98% after they interacted using the chatbot.
Source:
https://edition.cnn.com/2023/07/12/business/dukaan-ceo-layoffs-ai-chatbot/index.html
