Indian startup replaces 90 percent of their staff with AI chatbot
Suumit Shah, CEO of Suumit Shah Technologies, said that the response time for their customer service has decreased from 1 minute 44 seconds to 0 seconds after the AI was integrated.
A startup in India claims that Lina, a chatbot powered by artificial intelligence, has replaced 90% of their support staff.
Suumit Shah stated that the response time for their customer service has decreased from one minute 44 seconds to zero second after the AI integration. The time it took to answer a question went from two hours, 13 minutes down to three minutes…
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The CEO of Dukaan made the announcement on Twitter, which many have called a heartless and insensitive move.
Source:
https://interestingengineering.com/innovation/indian-startup-fired-staff-replaced-ai-chatbot
