The lowest-skilled workers benefited the most from a Generative AI.
It’s not surprising that the AI proved most useful to the workers who were the least skilled and had the shortest tenure with the company. The AI was not as helpful to the most skilled and experienced agents. It makes sense that the AI was trained using conversations with these agents, who already know what to do.
The Stanford Digital Economy Lab’s director, Erik Brynjolfsson said that high-skilled employees may not benefit from AI because AI recommendations are based on the knowledge they already possess.
Employees with just two months’ experience can perform at the same level as those who have been in their positions for six months. This is some serious skill acceleration. Is it cheating? Employees who use AI are they skipping valuable training and missing out on the opportunity to learn by doing? If the AI was removed, would their skills come to a grinding halt? They’ve been following its suggestions instead of thinking through their responses themselves.
Source:
A Generative AI Upped Worker Productivity and Satisfaction—and the Lowest-Skilled Benefited Most
